Top Questions
What is the return policy?

We accept returns within 14 days of delivery for unworn items with tags still attached. Once we receive and inspect your return, we'll issue a refund to your original payment method within 5-7 business days.
How does STATE OF HER sizing run?

Our pieces are true to size and grouped as S-M and L-XL. Fit can vary slightly depending on the fabric — linen sits a little looser, lycra is more fitted, and soft crepe drapes. Check each product page for the specific size guide.
What are your shipping policies and delivery times?

Orders are processed within 1-3 business days. Delivery typically takes 2-5 business days within Egypt, depending on your location. You'll receive a tracking link by email as soon as your order ships.
Can I cancel or edit my order after placing it?

If your order hasn't shipped yet, contact us as soon as possible with your order number and we'll do our best to update or cancel it before it leaves our hands. Once it ships, we're no longer able to make changes.

Order Information
How can I track my order?

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. You can also check your order status anytime from your account page.
My tracking shows delivered but I didn't receive it — what do I do?

First, check with neighbors, building reception, or anyone else who might have accepted the package. If you still can't locate it after 48 hours, contact us with your order number and we'll investigate with the carrier.
An item is missing from my order.

We're sorry about that. Contact us with your order number and which item is missing, and we'll get it sorted — either shipped separately or refunded, whichever works best for you.
Can I change my shipping address after ordering?

If your order hasn't shipped yet, contact us right away with your order number and the corrected address, and we'll update it for you.

Returns & Exchanges
How do I start a return or exchange?

Contact us with your order number and the item(s) you'd like to return or exchange, and we'll send you instructions and a return address.
Can I exchange for a different size or color?

Yes — reach out to us with your order number and the size or color you'd like instead, and we'll walk you through the exchange, subject to availability.
Can I return a gift?

Yes, gifts can be returned for store credit. Reach out to us with any order details you have (like the gift receipt or order number) and we'll help you process it.
How long does a refund take to process?

Once we receive and inspect your returned item, refunds are issued within 5-7 business days. It may take a few extra days to appear on your statement depending on your bank.
Do I pay for return shipping?

Return shipping costs are covered by the customer unless the item arrived damaged or incorrect. Contact us and we'll confirm the details for your specific case.

Returns & Exchanges
How do I start a return or exchange?

Contact us with your order number and the item(s) you'd like to return or exchange, and we'll send you instructions and a return address.
Can I exchange for a different size or color?

Yes — reach out to us with your order number and the size or color you'd like instead, and we'll walk you through the exchange, subject to availability.
Can I return a gift?

Yes, gifts can be returned for store credit. Reach out to us with any order details you have (like the gift receipt or order number) and we'll help you process it.
How long does a refund take to process?

Once we receive and inspect your returned item, refunds are issued within 5-7 business days. It may take a few extra days to appear on your statement depending on your bank.
Do I pay for return shipping?

Return shipping costs are covered by the customer unless the item arrived damaged or incorrect. Contact us and we'll confirm the details for your specific case.

Sizing & Fit
What's the difference between S-M and L-XL?

We group our sizing into two bands — S-M and L-XL — to keep fit consistent across similar body ranges. Each product page includes a detailed size guide with exact measurements for both bands.
How do I know which fabric fits which occasion?

Linen breathes best for warm, slower-paced days. Lycra moves with you — ideal for anything active. Soft crepe drapes softly, perfect for occasions that call for a little more polish. Each product page notes its fabric so you can match it to your day.
Do your pieces run true to size?

Yes, our pieces are designed to fit true to size within each band (S-M / L-XL). If you're between sizes or unsure, check the specific size guide on the product page or reach out to us before ordering.

About STATE OF HER
What fabrics do you use and why?

We work primarily with linen, lycra, and soft crepe — each chosen for how it performs, not just how it looks. Linen for breathability, lycra for movement, soft crepe for ease and drape.
Where are your products made?

Reach out to us directly for sourcing and production details on any specific piece — we're happy to share more about where and how it's made.
Do you restock sold-out items?

It depends on the piece. Some styles are restocked, others are limited runs. Follow us or check back on the product page — sold-out items that are getting restocked will be noted there.

Account & Payment
How do I create an account?

Click the account icon at the top of any page and follow the prompts to sign up with your email. You can also create an account at checkout after placing an order.
I forgot my password — how do I reset it?

Use the "Forgot password" link on the login page to reset it via email. If you don't receive the reset email within a few minutes, check your spam folder or contact us.
What payment methods do you accept?

We accept all major credit and debit cards, along with any additional payment methods shown to you at checkout.
Is my payment information secure?

Yes. All payments are processed through Shopify's secure checkout, and we never store your full card details on our servers.

Shipping
Do you ship outside Egypt?

Reach out to us to confirm whether we currently ship to your country — our shipping coverage is expanding, and availability can vary by region.
How much is shipping and when is it free?

Shipping cost and free-shipping thresholds are shown at checkout based on your order total and location. Check the shipping banner at the top of the site for the current free-shipping minimum.
How long does delivery take?

Delivery typically takes 2-5 business days within Egypt after your order ships, depending on your location.