Refund policy

A Promise of Ease

At State Of Her, we believe in the rhythm of confidence. Each piece is crafted with care — and we stand fully behind its journey to you. If something doesn’t feel quite right, we’ll make it right.


🕊️ Return Window

You may return any eligible item within 60 days of receiving your order.


📦 Eligibility for Returns

To be eligible, items must:

  • Be unworn and unwashed
  • Be in their original condition with tags attached
  • Be returned in the original packaging


🔄 Return Shipping & Costs

We distinguish between two cases:

  • Defective, damaged, or incorrect items:
    We will cover all return shipping costs. Simply reach out to us and we’ll guide you through the process.
  • Change of mind, sizing issues, or preference returns:
    Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.


🔁 Exchanges

We’re happy to help you find your perfect fit.

  • Direct exchanges are available when stock permits
  • For quicker processing, you may return the item and place a new order

Please contact us before returning for exchange confirmation.


🚚 How to Initiate a Return

    Start your return by emailing care@stateofher.co with:

    • Your order number
    • The item(s) you would like to return
    • Your reason for return

    Our team will review your request and provide the appropriate return instructions.

    Please securely repack the item with all tags and original materials where reasonably possible before returning it.

    Returns from the United Kingdom

    Once your return request has been confirmed, follow the return instructions provided by our customer service team.

    Unless otherwise instructed, approved UK returns should be sent to:

    📍 State Of Her
    71–75 Shelton Street
    Covent Garden
    London, WC2H 9JQ
    United Kingdom

    Please contact us before sending your parcel so that we can confirm the correct return procedure.

    Returns from Egypt

    Returning an order from Egypt is simple:

    1. Contact us at care@stateofher.co with your order number and return reason
    2. Once your return is approved, our team will arrange a Bosta doorstep pickup
    3. Repack the item securely with all tags and original materials where reasonably possible
    4. A Bosta courier will come directly to your address to collect the return

    You do not need to visit a Bosta branch, arrange your own courier, or send the parcel to our United Kingdom address.

    📞 Customer Support: +44 7577 322347


    💸 Refunds

    Once we receive and inspect your return, we will notify you of approval.

    • Approved refunds will be issued to your original payment method
    • Processing may take 7 business days, depending on your bank


    🚫 Non-Returnable Items

    To ensure hygiene and quality, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description. The following cannot be returned:

    • Final sale or clearance items
    • Gift cards


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