Refund policy

Returns, Exchanges & Refunds Policy

We want you to feel comfortable with your STATE OF HER purchase. If you need to return or exchange an item, please contact us through the details listed on our Contact page.

Inspection at Delivery

Inspection is currently available when your order arrives. You may open the parcel and inspect the items while the courier is present and before you pay and accept the order.

Inspection is limited to checking the item, color, size label, quantity, and visible condition. Items may not be tried on, worn, used, washed, or have their tags removed during inspection.

If there is a visible issue or you received an incorrect item, please tell the courier and contact us immediately. Once you accept the order and the courier leaves, requests are handled under our 7-day Returns, Exchanges & Refunds Policy.

Returns

You may request a return within 7 days of delivery.

To be eligible, items must be:

Unworn, unused, and unwashed.
In their original condition.
Returned with all original tags attached.

Exchanges

You may request an exchange for another size or color within 7 days of delivery, subject to availability.

The item must meet the same conditions as a return. If your requested size or color is unavailable, we’ll explain the available options. Any price difference will be confirmed before the exchange is arranged.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us with your order number and details of the issue. Where relevant, include clear photos of the item and packaging.

We’ll arrange the appropriate solution at no additional shipping cost to you.

How to Request a Return or Exchange

Your order number.
The item or items you would like to return or exchange.
Details of any damage, defect, or incorrect item, where applicable.

Our team will guide you through the next steps and collection arrangements.

Return & Exchange Shipping

Return and exchange shipping costs are covered by the customer.

There is no additional shipping cost to you for a damaged, defective, or incorrect item.

Returned Item Inspection

Returned items are inspected to confirm they meet the conditions above before a refund or exchange is approved. We’ll contact you if we need further information.

Refunds

Once your returned item is received and inspected, approved refunds will be processed within 5–10 business days via InstaPay or cash.

Gifts

Returns and exchanges must be requested using the original order details. Please contact us with the order number, and our team will assist you with the available options.