Shipping policy

Shipping & Delivery Policy

Delivery Within Egypt

STATE OF HER currently ships within Egypt only. Delivery availability and any applicable restrictions are shown at checkout.

Shipping Fees

Shipping is a flat LE 100 anywhere in Egypt and is shown at checkout before you confirm your order.

Free shipping may be available during selected offers or promotions. Any applicable offer will be reflected at checkout.

Order Processing

Orders are processed within 1–2 business days.

Processing and delivery estimates exclude public holidays. During busy periods, processing may take longer, and we’ll contact you if there is a significant delay affecting your order.

Delivery Time

After dispatch, delivery typically takes 3–7 business days, depending on your location within Egypt.

Delivery times are estimates and may be affected by courier operations, public holidays, or circumstances outside our control.

Cash on Delivery

We currently accept Cash on Delivery (COD).

Please pay the total amount shown on your order, including the shipping fee, when your order is delivered.

Inspection at Delivery

Inspection is currently available when your order arrives. You may open the parcel and inspect the items while the courier is present and before you pay and accept the order.

Inspection is limited to checking the item, color, size label, quantity, and visible condition. Items may not be tried on, worn, used, washed, or have their tags removed during inspection.

If there is a visible issue or you received an incorrect item, please tell the courier and contact us immediately. Once you accept the order and the courier leaves, requests are handled under our 7-day Returns, Exchanges & Refunds Policy.

Order Tracking

Once your order has been shipped, you’ll receive your tracking details so you can follow your delivery.

If you need help tracking your delivery, contact us through the details on our Contact page and include your order number.

Delivery Details

Please provide a complete delivery address and a phone number where you can be reached.

If you notice an error in your delivery details, contact us as soon as possible. We’ll do our best to update them before dispatch. Once your order has been shipped, we may not be able to change the delivery address.

Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible with your order number. We’ll do our best to accommodate your request before the order is shipped. Once an order has been shipped, it can no longer be cancelled or modified.

Delivery Issues

If tracking shows that your order has been delivered but you have not received it, please check with your building reception or anyone who may have accepted it on your behalf.

If the order is still missing, contact us as soon as possible with your order number and we’ll follow up with the courier for you.

For a missing, damaged, defective, or incorrect item, please contact us with your order number and details of the issue. Where relevant, include clear photos of the item and packaging.